The uChoose Rewards platform has made several security updates and enhancements.
Password Requirements
The password requirements for all members has been updated to provide optimal security. All passwords must contain at least 12 characters and at least:
12 or more characters
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character
All users will be required to update their passwords upon logging in to the uChoose Rewards platform.
Cardholder Multifactor Authentication
Multifactor authentication has been enabled for sensitive processes in the uChoose Rewards platform. Members will be required to authenticate using a one-time passcode to complete the following actions:
Registration
Forgot Username
Forgot Password
Change Password
Linking Accounts
Note: Cardholders who do not have either a valid email address or a mobile phone number on file with uChoose will not be able to retrieve the OTP required to complete the selected uChoose function. You will need to contact the credit union for assistance.
Updating Email Addresses:
Members will no longer have the ability to change or update their email address in the uChoose platform. If your email address needs to be updated, please contact the credit union for assistance and a member service representative can complete the update.
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